NESPA'S SERVICE COMPANY OF EXCELLENCE AWARDS

The purpose of this Award is to:
1. recognize and reward NESPA members who exemplify the best in customer service and customer relations 
2. Create an opportunity for winning contestants to use this recognition as a marketing tool in their own sales efforts
3. Expand positive industry exposure to the public

This is an extraordinarily tough competition to win. Companies who enter the competition must supply a list of customers who are then contacted by NESPA. The customer is asked to rate the service company in six categories from performance, response time, service, the company’s employees, if the customer would recommend the service company and the overall performance over the past year.

Read about NESPA's Committee of Congress

Read about the 2008 NESPA Design Awards

Service Awards Forms


2008 Service Company Awards of Excellence Competition Official Entry Form

Entry Fee
Non-refundable entry fee of $85 per entry, in the form of a check made payable to NESPA must accompany the entry form.

Deadline:
September 19, 2008

Each Entry Must Contain:
1. Completed entry form
2. Fee of $85 per entry

The winners of the 2007 competition were:

GOLD

HOLLAND POOL SERVICE CO., INC., Hackettstown, NJ

INTEGRITY POOL AND SPA, LLC., Lanoka Harbor, NJ

Swimming Pools by Jack Anthony, Inc. Southampton, NY

Silver

Aqua-Land Pools, Inc. Manasquan, NJ

Blue Wave Pool Service & Supplies Hamden, CT

Bronze

Kazdin Pools Southampton, NY

Chaikin Pools, Inc. Farmingdale, NY

Westfair Pools & Supply, Inc. Bedford Hills, NY

Aqua-Pro, Inc. Ossining , NY

national code

Each entrant must select three customers who will be sent a form to rate its company in 6 categories of service:

1. Company's performance when servicing the customer's pool

2. The response time to any problems that may have occurred with the customer's pool

3. The company's service department

4. The company's employees that service the customer's pool (friendliness, appearance, communication, etc.)

5. If the customer would recommend the company to a friend or neighbor

6. The overall performance of the company in the past year.

The company will be required to randomly select the customers they wish to use based on forms provided by NESPA. NESPA will send the judging forms to each of the customers provided by the company and tabulate the scores entered when returned by the customer.

At the judges' discretion, any number of the following awards may be presented:

GOLD AWARD - First Place

SILVER AWARD - Second Place

BRONZE AWARD - Third Place

All place awards will be a wooden plaque containing the winner's name, place of business and a description of the award given.


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