2017 Pool & Spa Industry Survey
In early 2017, the Northeast Spa & Pool Association conducted a detailed survey asking business owners to rate the 2016 season as well as look ahead to upcoming 2017 season here in the northeast. Participation was limited to business owners and executive staff and respondents were asked to anonymously provide detailed information how their business performed in 2016 and what they expected their business to be like during the 2017 season.
Key takeaways this year were -
- The majority of companies seem to be challenged by finding and retaining quality employees.
- Business continues to improve and there is a positive outlook for 2017.
- Referrals are critical to growing business. Referrals or simply “word of mouth” plays a large role in getting new clients as well as new employees.
View highlights from this year's survey below and view the full survey report here. Compare this year's results with results from the 2016 Survey here.